Balakandi, Rajarhat, Kurigram 5601, Bangladesh +8801333668899 support@biznetrix.com

Biznetrix for E-Commerce & F-Commerce

E-Commerce & F-Commerce CRM

Turn WhatsApp, Facebook & Instagram Enquiries into Tracked Orders

F-commerce — selling through Facebook, Instagram, and WhatsApp — generates real revenue but creates operational chaos. Orders arrive across DMs and personal phones with no system behind them. Biznetrix connects your social selling channels to a CRM that logs every enquiry, tracks every order, automates follow-up, and gives you the analytics to scale what works.

Social Commerce Inbox
Order Tracking in CRM
Broadcast Campaigns
Abandoned Order Follow-up
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Biznetrix e-commerce and f-commerce CRM platform
The F-Commerce Problem

What Breaks When You Sell Through Social Without a CRM

ProblemWithout BiznetrixWith Biznetrix
Order from Facebook DMManually noted in a phone or spreadsheetAuto-logged as CRM record with customer profile
WhatsApp order enquiryHandled on personal phone; invisible to teamAppears in shared inbox; assigned and tracked
Abandoned enquiryLost unless staff remember to follow upAutomated follow-up triggered after 24 hours
Repeat customer recognitionStaff manually check chat history each timeCustomer record shows full order and chat history
Promotional broadcastsSent from personal WhatsApp; untrackedSent from business number with delivery and open tracking
Returns and complaintsHandled in DMs; no record or escalationLogged as ticket with resolution tracking
Platform Capabilities

CRM Built for Social and WhatsApp Commerce

Unified Social Inbox

WhatsApp Business, Facebook Messenger, Instagram DM, and email in one team inbox. Every order enquiry is captured, assigned, and tracked — regardless of which channel the customer used.

Order Management in CRM

Log orders directly in the customer record. Track status from enquiry through payment and delivery. Send automated WhatsApp updates at each stage so customers are informed without your team manually messaging each one.

WhatsApp Broadcast Campaigns

Send promotional messages, new arrivals, flash sales, and seasonal campaigns to your customer list via WhatsApp Business. Segment by purchase history, location, or product interest. Track delivery and read rates.

Abandoned Enquiry Follow-up

When a customer asks about a product and goes quiet, Biznetrix sends an automated follow-up after a configured interval. Recover conversions that would otherwise be lost to inaction.

Customer Purchase History

Every repeat customer is recognised automatically. Staff see full order history, preferences, and communication logs before responding — enabling personalised service without manual record-checking.

Sales & Channel Analytics

See which channels generate the most orders, which products have the highest enquiry-to-conversion rate, and which campaigns drove reorders. Make budget and inventory decisions based on actual data.

Who Uses This

E-Commerce & F-Commerce Businesses That Benefit Most

Facebook and Instagram page sellers receiving 20–200 DM orders per day across multiple staff accounts
WhatsApp-based businesses selling clothing, food, electronics, or home goods with no order management system
Online stores using Shopify or WooCommerce that also receive significant orders through social channels
D2C brands building a customer database for repeat marketing without relying on Facebook ad spend each time
Dropshipping operations managing supplier coordination and customer communication across multiple channels
Any business where current order management is a combination of personal phones, screenshots, and spreadsheets
Business Impact

What Changes When Your Social Commerce Runs on Biznetrix

Zero missed orders: Every enquiry from every channel lands in one inbox. No DM goes unread because it came through a secondary Instagram account or a team member's personal phone.
Higher conversion from follow-up: Automated follow-ups on unanswered enquiries recover a meaningful percentage of orders that would otherwise be lost to competitor response speed.
Repeat revenue from broadcast campaigns: A customer database built from WhatsApp orders — combined with broadcast campaigns — drives reorders without paying for Facebook ads to reach the same customer twice.
Operational clarity at scale: Knowing which orders are pending, which are fulfilled, and which have complaints — across all channels — turns a reactive operation into a manageable one.
Common Questions

E-Commerce & F-Commerce FAQ

Yes. Biznetrix integrates with Facebook Messenger and Instagram Direct Messages via the Meta Business API. All incoming messages from your Facebook Page and Instagram business account appear in the shared team inbox alongside WhatsApp and email.

Yes, to customers who have previously messaged your WhatsApp Business number or opted in to receive communications. WhatsApp Business API requires opt-in compliance. Biznetrix manages opt-in collection and list segmentation to keep your broadcast campaigns within Meta's messaging policies.

Yes. Orders from your website (via Shopify, WooCommerce, or custom integration), WhatsApp, Facebook, and Instagram all flow into Biznetrix. Each order is tied to a customer record, regardless of channel. You manage fulfilment, communication, and history from one place.

Any DM flagged as a complaint or return request can be converted to a support ticket from within the inbox. The ticket is assigned to your support team, linked to the original order record, and tracked to resolution with the same SLA tools used for other support channels.

Your Social Commerce Business Needs a System, Not More Phones

Managing orders through personal WhatsApp accounts and Facebook DMs works until it doesn't. Biznetrix gives your f-commerce operation the infrastructure to scale — without losing the speed and directness that makes social selling work.

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BizneTrix

Biznetrix is an AI-powered CRM and marketing automation SaaS platform. One subscription. Your own workspace. Manage your CRM, social media, email, chat, knowledge base, and finance — all in one place. All upgrades included.

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support@biznetrix.com

+8801333668899

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