Balakandi, Rajarhat, Kurigram 5601, Bangladesh +8801333668899 support@biznetrix.com

Social Media CRM

Unified Social Inbox

Manage Every Channel, Every Conversation, One Workspace

Social media for a growing business creates a specific operational problem: conversations happen across multiple platforms, assigned to no one in particular, with no connection to the CRM records those contacts exist in. Biznetrix Social Media CRM brings channels, conversations, and scheduling into the same workspace as your CRM, email, and WhatsApp.

Unified Social Inbox
CRM Contact Matching
Post Scheduling
Engagement Analytics
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Biznetrix Social Media CRM unified inbox
Supported Channels

One Inbox for Every Platform You Operate

Facebook Pages

Posts, Comments, DMs, Ad Lead Forms

Instagram

Posts, Comments, DMs, Story Mentions

LinkedIn

Company Page Posts & DM Integration

Twitter / X

Mentions, Replies, DMs
Core Features

Social Management Built Into Your CRM

Unified Social Inbox

All incoming messages and comments across connected channels flow into a single inbox. Assign conversations, set status, and track response time — no tab switching.

CRM Contact Matching

DMs and comments are matched to existing CRM contacts automatically. If no match exists, a new lead record is created with the social profile data.

Post Scheduling

Schedule posts across multiple channels from a single calendar. Draft, preview, schedule, and track performance — with approval workflows for team reviews.

Engagement Analytics

Track post reach, engagement rate, follower growth, and response time. Attribution tracking links social engagement to CRM pipeline.

Team Assignment

Incoming social conversations are assigned to specific team members. Internal notes can be added without the customer seeing them.

Comment Monitoring

Comments on your posts — including negative comments requiring fast response — are surfaced the same way as DMs. Nothing falls through.

Business Impact

What Changes When Social Is Part of Your CRM

Eliminated channel fragmentation: One inbox handles all social conversations. Nothing is missed because it came through a channel nobody actively monitors.
Social-to-CRM attribution: Understand which content and channels contribute to actual pipeline — not just vanity engagement metrics.
Faster response times: Centralized assignment means comments and DMs are handled by whoever is available, not whoever happens to check a specific platform.
Marketing and sales alignment: Social engagement data lives alongside CRM records, giving sales reps context about how a prospect has interacted with your content.
Multi-client management: Agencies can manage social presence for multiple clients from one Biznetrix workspace with separate access controls.
Consistent brand voice: Approval workflows ensure every post is reviewed before publishing, maintaining consistency across your channels.
Common Questions

Social Media CRM FAQ

Biznetrix currently supports Facebook, Instagram, LinkedIn, and Twitter/X through native integrations. Additional channels can be connected via the API. Platform support is expanded based on customer demand and API availability.

Yes. All connected social accounts are accessible to team members according to their assigned role. Post drafting, scheduling, and publishing permissions are controlled at the user level.

Biznetrix displays scheduling in your workspace's configured time zone. Individual posts can be scheduled in any time zone. For businesses operating across multiple regions, this ensures posts publish at the correct local time for each audience.

Yes. Engagement analytics include attribution tracking that links social interactions to CRM lead records. You can see which posts and campaigns contribute to your pipeline over any date range.

Close the Gap Between Social Media and Your CRM

If your business has active social channels but no systematic way to manage the conversations they generate, Biznetrix closes that gap without requiring separate tools.

See the Unified Inbox

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